PARTS DEPARTMENT

Parts Department

Fuji has $15 million in inventory, including 4,000 common stock items, at our Vernon Hills headquarters. Our Parts Department assists our customers in various aspects of part ordering from identification to purchase. Each customer is assigned an experienced and knowledgeable personal service representative who can help identify which part should be ordered. In most cases, we can identify the correct part in time to have it shipped on the same day. We also expedite machine down orders and can provide counter-to-counter shipping. Weekend emergency service is also available.

Ordering Spare Parts:

To purchase spare parts from Fuji America Corporation registered customers can email, fax, or telephone their orders to their assigned Customer Service Representative.

Call 847-913-0162

Normal business hours are Monday-Friday (8:00 AM to 5:00PM) Central Standard Time.

The customer service representative will provide you with a quote that contains part number, description of part, price and quantity in stock at Fuji America Corporation.

Please generate a company purchase order and forwarded it to FAC. The following information should be included on your purchase order:

  1. Purchase order number
  2. Bill to address
  3. Ship to address
  4. Part number and description
  5. Quantity
  6. Price
  7. Shipping method and your freight account number. (If applicable)
  8. Delivery option Next Day, Standard, International, etc.

Shipping Spare Parts to Customer:

Once we receive your spare parts order, we will process it and advise you if there is any problems or delay. If your purchase order is submitted within a reasonable time frame, most orders will ship the same day.

It is the customer’s responsibility to select the delivery option and shipping method. We have normal pickups from the major carriers between 4:00 and 5:00 pm. A packing list will be attached to all shipments leaving Fuji America Corporation.

Emergency and After Hour Shipments:

For after hours and emergency spare parts assistance, please call Fuji After Hours Service 847-821-2400 and follow the instructions.

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